How to include JIRA ticket status in email notification

Question

I get email notification when tickets are edited, I'm @ mentioned, etc... The email does not currently include the ticket status. I would like to be able to see if the ticket is still in progress (all the statuses) or resolved. How can I include the status in the email notification?

Igor Medeiros - Modus Create · Answer

Hi @Gelila Melesse

Not sure if you are open to use 3rd party apps to solve this, however, I'd like to invite you to check out our app:

Notification Assistant for Jira

It allows to create fully customizable notifications where you can choose fields to add in your own way.

Feel free to reach out.

Shikha Verma_xy1o3z · Answer

Hi @Gelila Melesse, Welcome to the community!

Please make sure the "Customer-visible status changed" setting is enabled (screenshot below)