nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Import Comment with Author from CSV

Luka Urushadze_wdg21f

Hello everyone,

I'm trying to import comments for the issues from the CSV, but I can't seem to map the author anyhow. I've tried with all variations of the email and the user ID, as well as Full Name, only name (cause the CSV import wizard suggests this) but I get this error:

Screenshot 2024-09-16 at 20.47.28.png

What can I do?

Thanks in advance!

Accepted answers

All comments

Hi @Luka Urushadze

Welcome to the Atlassian Community.

Can you try giving the users unique account ID in this format.

(Date; ID of the comment author; Comment)

Here the Knowledge base Article that might be helpful

https://confluence.atlassian.com/jirakb/create-comment-using-csv-import-on-behalf-of-another-author-1224770916.html

Luka Urushadze_wdg21f

Hi @Yash_reddy, yes I've done this. Still getting the same error.

Here's the latest screenshot:

Screenshot 2024-09-16 at 21.01.46.png

I've also tried it without including the part before ":", I've also tried to place the space before it for both cases. The error is the same.

Is the User account you are mentioning here have access to add comments on the ticket.

As a test you can try adding comment from your ID and see if it works. You can test from UI first and then try with importing from CSV

Luka Urushadze_wdg21f

Hello @Yash_reddy

yes, the all the users could add the comments to the issue. Permissions don't seem to be the issue.

Best Regards,

Luka

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud

jira-service-management