Critical automation rule is being throttled - how to increase limit

Question

Our Jira Service Management instance is on the Enterprise subscription. We had a busy day on service desk and were throttled on one of our important automation rules, affecting our communication with our clients. Is there a way to increase the quota available to us?

John Funk · Answer

Hi Emmerentia,

You need to modify your rule to not process some many issues in a short period of time.

Can you share the rule here so we can better assess how to provide advice?

Hans Polder_7ci2ta · Answer

@Emmerentia Jacobs ,

Increasing limits is not an option in my experience.

What I would recommend is trying to create a few copies of this automation rule, try to scope them to have a bit smaller scope and let them run concurrently. For instance:

* Rule 1: Filtered to only cover Incident issue types
* Rule 2: Filtered to only cover Service Request Issue types
* etc.

Throttling happens if a rule is executing in total for 3600 'work seconds' in 12 hours time. That means if you decrease the scope that a rule has to work for, or decrease the actions a rule has to take, it will run less accumulated time in said 12 hours time frame, and the rule will not throttle :)