Confluence User can't see requests in JSM Portal

Judy Forrister

Situation

User was previously JSM portal customer only and could see all requests in the portal.

User has now been given access to Confluence so they are in the Confluence users Group and the Jira Service Management Customer Group

They can no longer see a list of the organisations Support Requests in the JSM portal.

 

Have I missed something in the set up?

Grateful for any help!

John Funk

Hi Judy,

Simply adding Confluence access should not impact their access to JSM portal tickets. Have you checked to see if they are still in the Organization?

Go to the JSM Project and click on Customers on the left. Then search for the Organization.