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Can you please disable CAPTCHA for our cloud instance?

Tony B_hjcv69

Hello,

Can you please disable the CAPTCHA requirement for our Jira Service Desk Cloud Instance? We would like to roll this out across many users in our organization, however if we can't get rid of the captcha it will not be a viable option for us. Many of our customers use VPNs, and that seems to put us in an endless captcha loop.

Can you please turn this off?

Kind regards,

Tony

Accepted answers

Trudy P Claspill

Hello @Tony B

Welcome to the Atlassian community.

To get Captcha disabled you need to submit a request to Atlassian support through their support portal at https://support.atlassian.com/contact/#/

Where you have posted your question is a user community where we users of our own Jira instances help each other solve problems. We don't have access to change your system.

All comments

Tony B_hjcv69

Well that's embarrassing.. I thought i was sending a support ticket but it appears I just made a community post?

Trudy P Claspill

Hello @Tony B

Welcome to the Atlassian community.

To get Captcha disabled you need to submit a request to Atlassian support through their support portal at https://support.atlassian.com/contact/#/

Where you have posted your question is a user community where we users of our own Jira instances help each other solve problems. We don't have access to change your system.

Tony B_hjcv69

Thanks so much Trudy!

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