What is the highest level of access within Jira/Atlassian? Cant view some projects.

Question

We are noticing people changing their projects permissions in our environment so that even I, as a global and instance admin, cannot view their projects. Is there anyway to get keys to the kingdom? I think we will need a "mastery key" say if one of the admins of said project leaves the company and no one can get into it. Am I just viewing them wrong?

If I go to all projects it shows a number that is different than the total number of projects that exist within the instance.

Or, is this something we just need to tell people not to change (certain permissions in the permission schemes etc)

Aaron Pavez [ServiceRocket] · Accepted Answer

Hi @Isaac Westerlund

This is all permissions. Even an org admin with no project permissions won't be able to see that project.

But as an org admin or global admin, you can overrule that.

If you go to the gear icon -> projects, do you see all the projects?

then click on the ellipsis and project settings on those projects you don't have access to.

Does the project settings open?

Then you can modify the permissions.

And check if you have too many admins changing the schemes. project admins should be using roles, not the permissions.

Hope this helps.

Regards