I've tried this:
https://community.atlassian.com/t5/Jira-questions/Restriction-on-comments/qaq-p/2239909and it didn't work. Wondering if it's because we're on the free plan?
Hello @Dora Munguia
Welcome to the Atlassian community!
The referenced post talks about multiple types of visibility restrictions:
- comment visibility restrictions
- issue visibility restrictions
Issue Restrictions cannot be implemented in a Free subscription, as documented here:
https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/
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