nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

UNABLE TO COPY A COMMENT FROM AN INSTANCE A TO AN INSTANCE B

Davy Evrard YORO

Hello

I have two instances in production js.atlassion.net (jira software) for the dev and jsm.atlassian.net (Jira service Management) for the supports.

I have made an app link betwen my two instances. This means that i can link tickets from the two different instances.

What i want to do now, is to be sure that comment made in js tickets copied in jsm tickets.

I saw that the only possible solution for this is to go through automation then rest api. But nothing appens

I share the steps of my config with you

1 - My automation on js

2 - In send web request, i put this

Webhook URL* : https://jsm.atlassian.net/rest/api/3/issue/{{issue.key}}/comment

HTTP Method : POST

Webhook body : Custom data

Custom data :

"body": { "content": [ { "content": [ { "text": "Commentaire ajouté sur le ticket : {{triggerIssue}}", "text": " Dernier commentaire : {{triggerissue.comments.last.body}}", "type": "text" } ], "type": "paragraph" } ], "type": "doc", "version": 1 }

Headers : Key : Authorization / Value : Basic API_TOKEN (generated in jsm)

Accepted answers

All comments

Jehan Bhathena

Hi @Davy Evrard YORO ,

Your automation looks correct.

After the web request is sent, be sure to check the 'Delay Further steps', add a log action step and print the Body and status of the web request sent.