We use Time to SLA app for tracking SLAs for incidents. How can I filter tickets breached on resolution using jql?
Hi @uday chander ,
Welcome to the Community! In these other posts: Gökçe Gürsel {Appfire} provides details on how to use Time to SLA to filter tickets that breached SLAs:
https://community.atlassian.com/t5/Jira-Service-Management/Filtering-by-breach-of-SLA/qaq-p/1420862
https://community.atlassian.com/t5/Jira-questions/How-do-I-find-all-the-issues-which-are-resolved-and-SLA-breached/qaq-p/1627671
It's Dilara from Time to SLA Appfire team! It looks like you're using Cloud, so I can recommend you use the Target Date field that will help you determine issues, including breached SLAs. Here is the documentation: https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35684678/SLA+Custom+Field
For more details and questions, please use the link below to contact us! We'd be happy to help.
https://appfire.atlassian.net/servicedesk/customer/portals
Regards,
Dilara
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