Resolved Changes are not getting crossed out

Question

Hi,

I am having problems with issues/tasks (specifically change requests) not being crossed out when they are closed. Both the status and the resolution are marked as "Done" through the transition post functions, I have also attempted it by setting the transition to a resolution screen.

Currently the cross-through does not show on any of the related queues, however I do see the changes crossed out in some miscellaneous areas such as the "Activity Stream".

Would be great to know what the issue may be.

Thanks.

spacesas · Answer

Can confirm from what i've looked up that the Resolution in Service Management is shown as seen in my screenshot above.

Joe Pitt · Answer

I'm not on service management. But in the software version, when you view the issue it should look like this the field name Resolution: followed by they resolution reason.

spacesas · Answer

Yes I believe it is the system resolution field that you are speaking about, it is not a field that I have added, shows "Done" with a tick next to the actual status. Screenshot below.