Retroactively Filling in Resolution Date for Closed Tickets

Luis Chaves_iigzy7

Hi everyone,

We recently discovered that we forgot to include the Resolution field in our workflow, which resulted in the Resolution Date not being populated. This has caused issues with our reports, as they aren’t displaying the data as expected.

We’ve now corrected the workflow, but we need to retroactively populate the Resolution Date for the tickets that were already marked as Done/Closed. Is there a way to automatically set the Resolution Date to the date when the tickets were transitioned to Done/Closed?

Any guidance or suggestions on how to achieve this would be greatly appreciated.

Thanks in advance!

Samuel Gatica _ServiceRocket_

Hi @Luis Chaves 

Regarding the update of the resolution date, currently, there are no functions available for this purpose.

There is a feature request suggesting to add this option on the “bulk edit” issues:

• Add the Option to Change the Resolution Date in Bulk Edit

You may consider utilizing the workaround outlined in the thread below by performing a CSV import:

• Is there a way to change the "Resolution Date" in Jira?

 

Hope this helps!

Best regards

Sam