Jira to automatically create a ticket upon receipt of an email into a particular mailbox

Cassie Stewart

 

Good Morning, 

I am trying to understand how Jira can automatically create a ticket upon receipt of an email into a particular mailbox as it could be beneficial to have this enabled. 

I am aware there is a plug in for outlook but don't know if it is being rolled out yet. I have read this article here.  

Can you tell me if this is in use and how we can use it? 

Thank you! 

Cassie 

Anandhi Arumugam _Cprime_

Hi @Cassie Stewart Welcome to the Community!

Have you tried setting up a mail handler? You can find this under Administration -> System.

You need to configure the mailbox that you want the system to read and then a handler to tell the system which project to create issues into. Please follow this documentation. Hope this helps!