Account verification email not received?

Question

I am trying to login with microsoft account.

But its asking for the verification code.

how may times, i selected resend code. But i am not at all receiving the verification email.

Even, I tried for resetting password not working.

How to resolve this issue. Due to login issue, I am unable to create support ticket.

Prachi Bolar · Answer

Hi @Vinothkumar Siddhuraj

Welcome to the Atlassian Community

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

If the you are not part of the suppression list , request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

Thank You,

Prachi

Vronik · Answer

Hi

Open a support ticket with Atlassian to see if your email address has been added to the suppression list.

https://support.atlassian.com/contact/#/

If my answer helped you, 
please mark it as accepted so that other people looking for similar problems can find it more easily.
Thanks