Migrating Knowledge Base from Freshworks to Jira

Question

Hey everyone :)

We're looking into moving our Knowledge Base from Freshworks to Jira and wondering what options we have.

Has anyone migrated their KB from one platform to Jira? Either to Jira Service Management or Confluence?

In Freshworks we can export all articles to one XML or JSON file.

unknown · Answer

Hi @Sam Ben-David,

The Help Desk Migration service might be helpful if you're considering migrating your Freshworks data.

You can find migration apps for both Freshdesk and Freshservice on the Atlassian marketplace.

Export up to 20 articles at no cost. For additional exports, a fee will apply.

Run a free Demo Migration to make sure it meets your requirements.

Dan Breyen · Answer

Hi Sam, I found this community article that you may find useful.  JSM uses Confluence for its Knowledge Base, so it's basically the same conversion.

It looks like it's doable.

Hope that helps.