Automation - Some email content missing

Question

I have copied a Jira template automation that sends an email when a task is less than 3 days away.  However, not all of the content is displayed in the email.

In the automation I have the following:

Subject: Issue {{issue.key}} is due soon

Content:

Hello {{distinctAssignee.displayName}},

The following issues are due within next 2 days: {{#lookupIssues}} {{key}} - {{summary}} {{/}}

Regards,

Jira Automation

However, what is displayed in the email sent is:

Subject:Issue TS-9866 is due soon

Hello ,

The following issues are due within next 2 days:

Regards,

Jira Automation

Why is the {{distinctAssignee.displayName}} and

{{#lookupIssues}} {{key}} - {{summary}} {{/}} not being included?

Thanks.

Mikael Sandberg · Accepted Answer

Is Distinct Assignee a custom field? Or are you trying to show the assignee? If the latter then the smart value would be {{assignee.displayName}}.

And in you are automation are you using a lookup issue component? The {{#lookupIssues}}{{/}} only works if you are using a lookup issue first.

Bill Sheboy · Accepted Answer

Hi @Elston, Jonathan

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

I hypothesize you are using this template from the project automation templates:

When a task is near due → send email reminder

And if you have changed the Advanced Branch smart value expression, or the JQL for the second Lookup Issues, that may explain what you are observing.

Seeing the details of your rule will confirm this, and what could be done to fix it.

Also, what type of project are you using?  That template is listed for Company-managed projects, and it may not work for Team-managed projects due to differences in the smart values for user fields.

Kind regards,
Bill