Using Assignee smart values in a "Add Comment" automation

Amelia Fraczkowski

I am trying to assign a ticket automatically based on a issue transition trigger. The first two steps work no problem, however I am having problems with the "Add comment to issue" action.

The desired action I would like is whoever is chosen in step 2, receives a tag in a comment in step 3. However, the automation is not using this newly assigned person in the comment but rather whoever was the assignee before the issue transitioned. I tried using a delay between assigning the issue and posting the comment but this does not help.

 

I tried if the assignee is unknown before this automation happens then the account id in {{assignee.accountId}} is not filled in and thus, there is no tagging in the comment. --> 1st comment below

Then when there is someone assigned (myself in this case) before the automation is executed then the person who was the assignee is tagged in the comment. --> 2nd comment below

Is there another smart user value I should be using or need to adjust the automation rule in some way to get the newly assigned person in step 2 to be mentioned in the comment and not the previous assignee? 

František Špaček _MoroSystems_

Hi @Amelia Fraczkowski

 

this should be easily solved by adding action called "Re-fetch issue data" between Assign and Comment actions. this action will ensure previously set assignee is saved to the database and automation will work with newest values possible.

Have a nice day!