I've created a manually fired automation that clones a ticket successfully, however when using the Choose fields to set for "Linked Issues" it will not create a link to the trigger issue. I've checked the Settings -> Issue Linking and that is correct, and I can set it fine manually afterwards so am at a loss as to the problem. All help is appreciated. Running the cloud version.

@Jason Pearce , Most likely it can't do it since at creating the linked issue doesn't exist yet. Best approach is to * create the issue * link it after creation You can link the issue that was created using the "Link Issues" action as an automation step https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Link-issues

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Help with automation: Cloning won't link to original ticket

Jason Pearce_kaalzz

I've created a manually fired automation that clones a ticket successfully, however when using the Choose fields to set for "Linked Issues" it will not create a link to the trigger issue.

Screenshot 2024-08-14 at 08.16.07.png

I've checked the Settings -> Issue Linking and that is correct, and I can set it fine manually afterwards so am at a loss as to the problem. All help is appreciated.

Running the cloud version.

Accepted answers

Dirk Ronsmans

@Jason Pearce ,

Most likely it can't do it since at creating the linked issue doesn't exist yet.

Best approach is to

create the issue
link it after creation

You can link the issue that was created using the "Link Issues" action as an automation step

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Link-issues

All comments

Victor Law - Ricksoft

Hi @Jason Pearce

Welcome to the community!

Based on the screenshot provided, the automation has been configured correctly.

Please verify if you have added the Linked Issues field on the Creation screen for the target Jira project.

I suspect the Linked Issues field has NOT been added to the Creation screen yet, and you should be able to see a warning on the audit log for the automation rule.

Thank you.

Dirk Ronsmans

@Jason Pearce ,

Most likely it can't do it since at creating the linked issue doesn't exist yet.

Best approach is to

create the issue
link it after creation

You can link the issue that was created using the "Link Issues" action as an automation step

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Link-issues

Jason Pearce_kaalzz

I went the route of adding an additional step to link the issue instead of doing all in one and it works fine. Don't know why I didn't think of that.

Dirk Ronsmans

Great @Jason Pearce !

sometimes splitting it up gives you greater control and also more visibility when troubleshooting.

Clara Belin-Brosseau_Elevatic

Hello @Jason Pearce

If you're seeking for an easier way to link your cloned issue with the original one, you can try our app Elements Copy & Sync that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).

Elements Copy & Sync - Link source issue to clone.png

You can check our guide here.

The app is for free during 30 days (and it stays free under 10 users).

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