It is possible to pause SLA using Custom field ?

Question

Dexter de Vera · Accepted Answer

Hi @RAMCEL MAGNAYE ,

Based on my knowledge you can't select any custom field under pause in SLA.

There are some system fields you can use to pause a SLA like due date, assignee, and resolution. But most likely the pause is commonly based on status.

Hope it helps.

Thank you.

Ravina · Accepted Answer

Hi @RAMCEL MAGNAYE You can check the below related community post for more details.

https://community.atlassian.com/t5/Jira-questions/SLA-and-custom-field/qaq-p/2466457

https://community.atlassian.com/t5/Jira-Service-Management/How-to-add-a-SLA-condition-about-a-field-value/qaq-p/2434010

https://community.atlassian.com/t5/Jira-Service-Management/Add-SLA-conditions-based-on-custom-field/qaq-p/1590567

https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-SLA-with-Custom-Field-Status-change-as-the/qaq-p/2688550