why JSM customer doesnt received JSM portal email invitation?

Question

John Funk · Answer

Hi Joana - Welcome to the Atlassian Community!

You need to submit a support ticket to Atlassian to see if the email address is on their suppression list.

https://support.atlassian.com/contact/#/

Lashly · Answer

You should check the spam as well, it might be there

RG_0m27n8 · Answer

@joana.e.villaluna  Check customer portal notifications settings:

* Go to Project settings  > Customer Notifications
* Then under the Notification section, find the Customer invited rule and click edit.
* This will take you to the customization page for this new rule where you can edit the subject and the message.
* If you'd like this email to send automatically, be sure the enable checkbox is selected. If you'd like to stop sending customers this invitation email, simply un-check the enable checkbox.
* When you're finished editing, click Save.