How to update a text field with Affected Services coming from a ticket

Question

Hi,

I have to copy the value of Affected Services to a text field 'Last Affected Service'.

I am able to copy value when a ticket is created but when we add a new Affected Service , 'Last Affected Service' field gets appended with new value.

I am actually looking for updating the 'Last Affected Service' field with new affected service which got added.

Example

ticket 1 created

Affected Service - Name 1

Last Affected Service- Name 1

When ticket 1 is updated with Name 2

Affected Service -Name 1, Name 2

Last Affected Service- Name 1, Name 2

I don't want to keep copying the value of Affected Service to 'Last Affected Service', I want to update the 'Last Affected Service' to have Name 2 and so on if I add Name 3 as affected Service?

I think I will have to edit field using JSON but not sure how?

Please help.

Bill Sheboy · Accepted Answer

Hi @Rupali Choudhari

Are you doing this with an automation rule?  If so, is the rule triggered on a change to the Affected Service field?

In that case, you could try the {{fieldChange}} smart values to use only the added ids to replace the one for Last Affected Service: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange--

Kind regards,
Bill