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How can I link tickets raised using ticket references used within a customfield using an automation?

Ethan Bhardwaj

Hi There,

So on a form I have created, we have an input box to enter a ticket reference. Once the ticket is submitted I want an automation to select the value entered in that box to be the reference used when linking tickets

if anyone has any further insight on this and how I can achieve this that would be greatly appreciated.

Ethan

Accepted answers

Ethan Bhardwaj

I have resolved this Issue. I wasn't aware you could type out the custom field as the link as the drop-down options weren't clear

All comments

Nicolas Grossi

@Ethan Bhardwaj Correct me if i'm wrong, do you want to link issues using automation ?

Ethan Bhardwaj

@Nicolas Grossi Yes I want to create an automation that triggers once the form is submitted that it takes a custom field value uses the input and links the relevant ticket information automatically. So if a ticket was raised I could enter a ticket reference to another ticket that needs to be linked to the form once I submit the form it will then link that inputted ticket reference.

John Funk

Hi Ethan - Welcome to the Atlassian Community!

Can you share the rule that you have so far and what is not working with it?

Ethan Bhardwaj

Please read accepted answer

- Ethan

Ethan Bhardwaj

I have resolved this Issue. I wasn't aware you could type out the custom field as the link as the drop-down options weren't clear

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