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Create a new issue or add a comment to an existing issue

Dilli Babu_n1m3e8

Reporter (712020:b053c870-af25-4234-8d93-4419859e4146) does not have permission to create an issue. Message rejected.

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Nicolas Grossi

@Dilli Babu Welcome! Please check the project permission scheme - create issue permission.

Dilli Babu_n1m3e8

Thank you, Nicolas, for your quick response. After creating permission, I am getting same error... Could you please help me more on this.

Nicolas Grossi

@Dilli Babu Comment and create an issue are different permissions, check both for that user please.

John Funk

Hi Dilli - Welcome to the Atlassian Community!

Run the Permission Helper while you are in the Permission Scheme.

Vamshi Krishna Challandula

@Dilli Babu Check permissions schema in the project Settings. Create issue permission need to be checked

Cristian0791

Hi Dilli,

Here are some steps you can take to resolve this issue:

1. Check Permissions Scheme

Project Permissions: Ensure that the "Reporter" has the "Create Issues" permission in the project's permission scheme. This permission allows users to create new issues in the project.
Browse Projects Permission: The user also needs the "Browse Projects" permission to view the project and its issues.

2. Group or Role Assignment

Verify that the "Reporter" user is included in a group or project role that has been granted the necessary permissions in the project's permission scheme. Jira permissions are often managed through groups or roles.

3. User Management

Check User Status: Ensure that the "Reporter" is an active user in the system and not deactivated.
License: Confirm that the user has a valid Jira license, as some permissions may be restricted based on the license type.

John Funk

This looks a lot like an AI answer.

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