Currently, when a ticket is created with an organization added, all customers receive an email saying "this ticket is shared with your organization".
However, only if they go to the ticket and opt-in for more notification, they'll get emails for any comment added or issue state changes.
Without a customer opting-in for more notification on specific ticket, is there a way we can send notification about comment added/edited and issue state changes?
The "All Customers Involved" doesn't include Customers of Organizations. Only when specific customer is added to "Request Participants", they become part of that context. So, even an Automation to send email doesn't satisfy the use-case.
Will creating an automation to add all customers of the organization to Request Participants work? Need help in creating such an automation as this is complex.
