Hi,
So i have been trying to configure my project dashboard with a created vs resolved chart and the avg number of days issues have been open but both gadgets are not behaving properly and not showing accurate data.LIike today 61 issues were open and now there are 53 but it is not getting captured here.Can someone please help?
Hi @Ravina Jigyasiwelcome to the Atlassian Community!
I understand that your problem is that when you create issues in the HCM Client project they are not reflected (or not all of them at least) in the Created vs Resolved Issues chart. If so, it is most likely that the filter you have selected is not selecting all the issues in the project. Can you share it? If it is a single project the JQL query could be something like this:
project = ‘HCM Client’
It will depend on your requirements of course.
Best regards!
Hi @Ravina Jigyasi, welcome to the Atlassian community.
Can you confirm that the resolved issues actually are set as resolved? That means having the resolution field set, and not only a status of category Done (green statuses).
TimK
Hi @Tim Kopperud,
Yes the team moves the status to live and then I personally have marked multiple issues as resolved.
Hi Adrián García González please find the jql query below.
Hi @Ravina Jigyasi, are you able to
You might conceal sencitive information by "blacking out" on the provided images.
Thanks for that.
The filter seems to be consistent. To try to find the problem here I recommend you to do the following:
Do this JQL search:
project = "HCM" AND created >= startOfDay() AND created <= endOfDay()
Check if the resulting number of issues is what you expect and the same as the one shown in the chart.
Hope that helps, best regards!
@Adrián García González I created a test filter as given by you but the chart is not capturing any resolved items and only one day resolved.
Hi @Tim Kopperud please find the jql query below.
Hi @Ravina Jigyasi,
As a better alternative to this Jira gadget, you could try the ones offered by our Great Gadgets app. As far as I can see, you have Jira FREE product plan; our app is also free in this case.
See this article on how to add a Reported vs Done chart: https://community.atlassian.com/t5/App-Central/A-powerful-Reported-vs-Done-chart-for-Jira-dashboards/ba-p/2610902
Even better, you could try using the Cumulative Flow Diagram (CFD) gadget offered by the same app.
Done represents "resolved" and Total is "reported", so you can use it as "Created vs Resolved" chart.
See more examples of this gadget in this article:
https://community.atlassian.com/t5/App-Central/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369
Danut.
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