Disabling auto sharing with organization.

Question

I can see that we do have the option to disable AutoShare with the organization's customers when a ticket has been created by going to settings>>products>>configuration.

But I have concerns now I have manually added the organization for my understanding of which organization is that customer related to in the ticket and still they are getting shared with all other customers in the organization.

Is there any other way to stop the auto-sharing of the details over mail to other customers that exist in the organization ?

Stanley Duback_u509bh · Answer

If you are building a report or a filter you can set the JQL to be Reporter IN organizationMember("Insert Org") and this will get you a list of all issues that any users in that org have created

Depending on your use case you may want to change the search a little bit

jaison dsouza · Answer

what do u mean by querying the organization ? How can I do that?

Stanley Duback_u509bh · Answer

Hey Jaison,

If you dont want the issue shared with the organization is there a specific reason you are adding the organization to the ticket? If it is just for visibility you can query the organization if the reporter is attached to one without actually adding the organization to the ticket