Can you send an email to an address manually entered into a field?

Mike Bobay

Hello Community,

 

I am new to jira and do not use it regularly but my team does. They have asked me to help them come up with a solution which involves sending an email to an address that is defined in a field. 

Apparently they use Jira to track onboarding and a required to fill out the customer's email address in the record as a field. Upon closing the ticket they would like it to trigger an email send to that field.

Has anyone had to do something similar or know where I can start to find them a solution?

 

Trudy P Claspill

Hello @Mike Bobay 

Welcome to the Atlassian community.

Yes, that should be possible with an Automation Rule.

You can use the Issue Transitioned trigger, and the Send Email action.

In the To field for the Send Email action you would reference the custom field that has the email address using a smart value:

{{issue.the name of the custom field}}

You probably also want to make sure the field actually has a value in it first.

https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#Issue-fields-condition

In my example my custom field name is "Custom Paragraph".

 

However, there is some risk that the email address will not be valid or in a valid format. Do you expect the rule to do any validation of the content of the field to try to validate that it is a properly formatted email address?