As you see in the graph, the breach shows all backlog (which we are working with of course), but i would like to show until yesterday but i can´t find the syntax...
Hi @Håkan Cahling
Welcome to the community.
What is the configuration of the Time to resolution -Breached, you can view this by pressing Edit under it.
It seems this is an SLA that is used in the JSM project, is the SLA configured correctly or have changes been made?
Thank you for the reply! This is the code and i believe that the SLA is set correct, i´m not sure i can see that since not an admin?
project = ITSD AND "Support Region" in cascadeOption(10523) AND "Appointed Team[Dropdown]" in ("App & Infra EMEA", EMPTY)
Ask you admin to check the SLA setup.
when is it starting, pausing and ending and what is the calendar used, 24/7 or just working hours
I only need to exclude the last day for the scale to be a bit more useful. Any other ideas? Admin is not available during summer holiday...
Got this earlier if it helps?
On the report go the Show setting.
Change the option last 7 days to Custom and choose the day before.
The issue there is that you will need to update the report custom date settings daily.
It looks like you're new here. Sign in or register to get started.
