Unable to bulk update resolution by adding a transition and post function.

Question

There are a bunch of Bugs that were closed by team without having a resolution. My objective is to create a bulk change for all these tickets which is in Dev Complete status but have Resolution as Unresolved.

In order to do this, I am trying to add a transition from say Dev Complete to Dev Complete, I wasn't able to see the post function. Was I supposed to see the Post Functions and able to add a Resolution as say Resolved? Note: I tried to click on the transition but it won't let me click on a transition.

I was hoping that I could do this and get a filter to do a bulk change based on above created transition. Any idea what am I doing wrong here?

Trudy P Claspill · Answer

Given that it is a Team Managed project, as I said you will not be able to set the Resolution field directly.

The Resolution field will be set automatically when issues transition to a green color-coded status. It will be cleared automatically when they transition to a status that is blue or gray. If you want the resolution set for the specified status, which is currently blue/In Progress, then you will have to change its Status Category to green/Done.

Additionally there is only one Resolution value available in Team Managed projects, and that is "Done". There is a change request to enable customization allowing different values to be specified.

https://jira.atlassian.com/browse/JSWCLOUD-17499

Avinash A P · Answer

This workflow is used in a software engineering project.

Avinash A P · Answer

Thanks Scott for your feedback. It was setup in a way like how you explained, it was me who was looking to edit the flows thinking we will need to have resolution when Dev Fix is provided but then I see your point where the resolution could be changed again if the fix doesn't work, so it makes sense to have the resolution at the end of the flow.