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Not receiving emails from jira such as verification link

Babinkrishna

I am not receiving email notifications from JIRA, I did check if there are any rules set in outlook, but there aren't any rules related to this, also I checked with IT team, they said there’s nothing wrong with the account and it’s setup to receive notifications, also I checked across all folders, but could not find these notification emails.

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Pramodh M

Hi @Babinkrishna

This might be getting bounced from the Atlassian end, can you please check with the support team?

Thanks

Babinkrishna

@Pramodh M Thanks. I have gone through the link and did the needful, How can I contact support

Scott Schellhardt_kfhy1i

There was a massive global network outage, this may be in connection to that.

Andy Heinzer

@Babinkrishna From what I can see, there are no bounced messages sent to your address from our Cloud mail services in the last 30 days. I can see that your mail server has reported messages are being delivered.

Is this happening for a different email address than the one you used to post here to Community? If so, could you please let me know either the email address or Atlassian Account Id of the user in question?

Otherwise you might want to return to the Cloud site, then go to the Settings > Personal settings and check your notification settings there to see if you are setup to receive expected notifications.

Andy

Babinkrishna

@Andy Heinzer Is this happening for a different email address for the below Mail address

Babinkrishna

@Andy Heinzer Please help me to resolve the issue both users cannot login to jira. Invitation email is being sent but unable to signup or login to jira

Babinkrishna

Resolved it I switched back the email configuration old email hosting and managed to get emails

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