When a specific user is trying to create a ticket through customer portal, an error message appears:
Couldn't send request
You do not have permission to create requests using this Portal.
- The portal is open to public.
- Other user has no issue creating the tickets through customer portal, no matter a new user or a project admin.
- This user was the administrator of the project, but he doesn't have the license anymore. His role has been updated as service desk customer, but the issue still exists.
Thanks!
