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I closed my sprint and now I cannot see any task in backlog to start a new sprint

Greg Armstrong

Hi there,

I use Jira Cloud and closed the active sprint. When I went to the Backlog to adjust the tasks in the backlog I cannot see any tasks an there is only one user (me) in the backlog.

We all our developers log in they only see their user in the backlog and also no tasks at all.

We desperately need to get this working again as we manage all our product development and support through this Jira project board and now we have to manually figure out what to work on next and what status each task it at.

Screenshot 2024-07-16 at 12.48.33 pm.png

Any help greatly appreciated.

Thanks,

Greg

Accepted answers

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Trudy P Claspill

Hello @Greg Armstrong

What is the filter used by that board? To find that click on the ... button in the upper right corner above the View settings button and select Configure board

Select the General tab and tell us what it says in the filter query area.

It is possible that the query has been changed such that the issues are all being hidden from view.

Greg Armstrong

Hi @Trudy P Claspill ,

Thanks for following up.

The settings are as per the attached screenshot.

Should I update "project = "PO" ORDER BY created "DESC" to project = (PO) ORDER BY created DESC"?

Screenshot 2024-07-17 at 3.12.09 pm.png

Greg Armstrong

Hi @Trudy P Claspill ,

Another note is we cannot find anywhere to reindex our Jira instance. All the guides we found are incorrect. Is it possible to reindex?

We tried changing the filter to the following:

project = "PO" ORDER BY created DESC
project = (PO) ORDER BY created DESC
project = "PO" ORDER BY created aSC
project = "Pencil One" order by rank aSC
project = "PO" order by rank aSC
project = PO ORDER BY Rank DESC

All return results except for the one (PO). Screenshot 2024-07-17 at 3.54.34 pm.png

Could this be a reindexing issue that we cannot resolve ourselves?

This issue is killing us as we mange projects from 4 different countries/locations and now we have no easy way to know where all our tasks are at.

Any help in solving this is greatly appreciated.

Thanks,
Greg

Trudy P Claspill

Re-indexing happens automatically in the Cloud as needed. If a re-index does need to be forced, your Jira Admins would need to contact Atlassian Support directly for that.

I don't see anything wrong with your original filter. Do note that since you have/had the ORDER BY clause set to "created" (rather than rank) you would not be able to drag-and-drop the issues to reorder them in the backlog or board.

Please check the Columns/Status mapping configuration for the board and make sure that all statuses are mapped to columns and none of the statuses are in the Unmapped Statuses area. Issues in the statuses that are in the Unmapped Statuses area will not be visible in the board or backlog.

Screenshot 2024-07-17 at 9.25.47 AM.png

Greg Armstrong

Hi @Trudy P Claspill ,

Thanks for all your help.

I reached out to support and did a live chat. The issue is related to a recent update to the Cloud product about the issue type hierarchy.

Based on our settings this update has completely broken our borad.

We are not alone and they have created a support ticket for someone to add an exception to our account to remove this update.

Thanks for all your help again.

Greg

Trudy P Claspill

I'm glad you were able to get an answer!

Can you provide more detail about the update and how it broke your board, in case another user with the same problem comes across this post? Did Atlassian tell you about any publicly accessible Jira issue that they have created that we could review?

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