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Manage Engine Servicedesk Plus and Jira Integration

chitraKS

Hello,
I have a requirement where i need to automate incidents from ManageEngine should be created in Jira. I have enabled the integration as per

https://support.atlassian.com/jira-service-management-cloud/docs/integrate-with-manageengine/
However this establishes the integration. And i have created the alert additionally. So now when incident is created in ManageEngine an alert is triggered in Jira but the description and other paramaters are empty and also i wanted an incident to be created with information from the manageengine incident.

Please help on this.

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