Issue Link in Customer Portal not created

Benjamin White

I am trying to create an automation that creates a new issue, and then makes a comment on the old issue to the customer with a link to the newly created issue. I'm using the smart value {{createdIssue.url.customer}} but the result is nothing, just blank.

To create the new ticket I'm using the Create Issue block, because it allows me to copy much of the data from the original ticket into the new ticket. I cannot use the Create issue with a request type block because it requires I pick a specific Request Type & does not support "Copy from trigger issue".

Mikael Sandberg

In order for a request to be visible in the portal you have to set the request type field. This cannot be done as part of the create issue, instead you have to create the issue and then use the branch Most recently created issue and then set the request type.