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Edit Asset Object Attributes from the Ticket with Automation

Arnold Rolle

I would like to have an automation run when a form is attached and submitted on a ticket. The form has a custom field with the list of asset objects, and a custom field for storing a text attribute. I would like the automation to find the object selected on the form and edit one of its attributes with the text from the form.

The problem I am having is that JSM Cloud's Edit Object action only seems to be usable when the object is created in the automation.

Currently I am using the lookup object action to find the selected object from the form with this query:

objectType = "Available" AND object having outR(Name="{{product}}")

where the variable product is the object selected on the form. I am able to return all of that objects attribute data in a comment for testing purposes (to make sure I'm actually working with the correct object), but I am unable to edit it through the automation. I have seen some people mentioning the "Edit Insight Object" action but that is unavailable in JSM Cloud. As shown below I tried making the object the main focus by branching, hoping for the edit object attributes to work on that specific object, but it does not. Any Ideas or assistance would be appreciated.

Accepted answers

Mikael Sandberg

The only branch you can use when using the edit object attributes is the AQL one. so in your case remove the lookup objects and the smart value branch and replace it with Branch on AQL. You can then run actions on the objects returned by the AQL.

All comments

Mikael Sandberg

Arnold Rolle

Thanks for the quick reply, Mikael. I don't seem to have the ability to Branch on AQL, this functionality may not be available on JSM Cloud, or I may be looking in the wrong location.

Mikael Sandberg

It looks like the branch on AQL has been removed from automation for some reason, not sure if it was intended or not. I would submit a support ticket to find out. This is what the documentation says regarding edit object:

You can only use this action:

for global automation rules and only when an object is the focus of the rule. For example, if the rule begins with an Object trigger, the object that triggered the rule will be the object that is edited by this action.
when it's under a branch on an AQL branch. It won't work on its own and it won't work with the Lookup objects action.

Arnold Rolle

I'll put in a support ticket to see what they say. Thanks for the help Mikael!

arti_b_patil

Hello @Mikael Sandberg
i have a query. If we want update object attribute which from a Service request and i want only objects which are linked to SR will get updated.
For that we will required Look up object. Is my understanding right?
and have came across a case where you can use regex to verify for object verification?

Mikael Sandberg

Hi @arti_b_patil

The way you link an object to a service request is that you have a custom field that you can select from, then in you automation you use the lookup object for each if you need to modify the object.

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