For context - I work on a team that does contract negotiations and we use JSM to process our requests from within the business. Because its an ongoing stream of "customer" requests we use the kanban method (rather than scrum) to keep track of our workflows.
We're now deploying WIP limits to thinks that we pull into progress, but "number of requests" doesn't give the whole picture as some requests are very simple and only take a day or so while others are complex and can take months to years. To get a better view of our capacity we ultimately would like to set our WIP to total story points (rather than total requests), but at a minimum would like to at least see or track total story points by status somewhere.
Any thoughts on how to do this? Thanks, y'all!
