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Automation - Web Request - How to Handle 404 Errors

Calvin

Hi all, I have a web request to a link in an automation, the link sometimes gives 404 errors when its down.

The thing is, this completely errors out the Web-request automation. Is there any way to handle these requests, as I'd rather just add a comment to the ticket about the error as opposed to the automation itself failing and emailing the Automation Owner.

Accepted answers

Jehan Bhathena

Hi @Calvin ,

Yes, in order to view the web request's status, you need to check the option "Continue running the rule even if the request response is not successful (i.e. non-200 response)"

You can reference this using the smart value highlighted in the image below:

All comments

Jehan Bhathena

Hi @Calvin ,

Yes, in order to view the web request's status, you need to check the option "Continue running the rule even if the request response is not successful (i.e. non-200 response)"

You can reference this using the smart value highlighted in the image below:

Calvin

Hi Jehan! Thanks so much for the above!

I think I misunderstood the checkbox. I thought it meant "continue running rule" as in continue the web request over and over until a 200. Not that it meant continue the rule as in the whole entire automation!

Calvin

Tested now and it works perfect, your a legend, thanks!

Shadab_pfip12

Is this option "Continue running the rule even if the request response is not successful" - is this available only on particular versions of Jira ?

We use Jira 9.4 .. but I do not see this option in the SendWeb Request action.

Thanks.

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