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Can't add team to new service

Charles Pickering

When I create a new service, I can't select a team. It says I don't have any.

Screenshot 2024-07-06 at 2.26.56 PM.png

I created a new team already named "Makerland Administrators." When I click the add a new team button, it takes me to the same page where I created that team and I can see it is still there.

Screenshot 2024-07-06 at 2.26.59 PM.png

What am I doing wrong???

Charles

Accepted answers

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Joseph Chung Yin

@Charles Pickering -

Welcome to the community. Is your issue related to Opsgenie? If so, based on the error message that you got, take a look at this community posting back in 2022 - https://community.atlassian.com/t5/Jira-Service-Management/quot-You-don-t-have-access-to-any-teams-in-Opsgenie-quot/qaq-p/1714249

Hope this helps. If not, please provide more details, so we can further assist you.

On the side note - Please ensure that you setup your service as described in the KB articles -

https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/

Best, Joseph Chung Yin

Charles Pickering

Hi Joseph,

Thanks for your reply! I am not sure if the issue is related to Opsgenie. I am very new to the Jira platform, as in I logged in for the first time last night. I think I am using Jira Service Management, not sure if the two are intertwined. Under user management, I see I am an org admin.

Charles

Joseph Chung Yin

@Charles Pickering -

Thanks for your update. It doesn't seem you are using Opsgenie product. In this case, what is your usage of the product (i.e. handling customers requests or managing task for software development?)

If you are using JSM, then customers will submit his/her asks via the portal UI. On the other hand, Jira Software Application is the product where one create/manage issues all within the project UI.

Let me know what is your intention of setting up "Services" and "Team"?

Best, Joseph

Charles Pickering

I want to use Jira for IT service management. Tracking failures and outages as incidents, turning those into problems for resolution, change management, and cmdb. Because the advantage of an ITSM tool is to track relationships between all those entities, Jira will need to know who is supporting a product, right?

As I started to setup and learn Jira, I noticed when making an incident that there was an option to select a service that the incident was related to. Because I didn't have any yet, I went to go make a service first. When I tried making a service for "network" there was an option to select the team that owns that service. I tried making a team for "network team" or "system administrators" but it wouldn't let me select it.

Hope that clarifies what I am trying to do here.

Charles

Elena Lurye_iyt0gr

I found this information useful - helped me unlock my Teams - https://confluence.atlassian.com/jirakb/unable-to-add-teams-as-service-owners-1416824107.html

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