Hello, I have an automation which creates some tickets in a new sprint, after completing a sprint. I noticed for two sprints already, this has not been triggering anymore, even though it used to work on other boards (the IT Board is a new board). For example today I completed and ended a sprint, this sprint just started But in the audit logs it does not appear for the automation To double check I created 2 test automations, one with global scope and one with IT scope. These would print a log when the sprint starts. After starting the sprint, they did not run. Global: IT scope: This leads me to believe something might be wrong with the board (Software Project type). But I cannot figure out what. Does anyone know why my automations aren't triggering? Kind regards

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Automation: Sprint started/completed does not trigger

Glenn Ruysschaert_49mwmw

Hello,

I have an automation which creates some tickets in a new sprint, after completing a sprint.

Screenshot 2024-07-03 at 15.02.57.png

I noticed for two sprints already, this has not been triggering anymore, even though it used to work on other boards (the IT Board is a new board).

For example today I completed and ended a sprint, this sprint just started

Screenshot 2024-07-03 at 15.02.39.png

But in the audit logs it does not appear for the automation

Screenshot 2024-07-03 at 15.04.25.png

To double check I created 2 test automations, one with global scope and one with IT scope. These would print a log when the sprint starts.

After starting the sprint, they did not run.

Global:

Screenshot 2024-07-03 at 15.04.52.png Screenshot 2024-07-03 at 15.05.10.png

IT scope: Screenshot 2024-07-03 at 15.04.57.png

Screenshot 2024-07-03 at 15.05.02.png

This leads me to believe something might be wrong with the board (Software Project type). But I cannot figure out what.

Does anyone know why my automations aren't triggering?

Kind regards

Accepted answers

John Funk

Hi Glenn,

Not sure what might be happening to trigger the new Sprint, but it might be that the automation rule is checked to be allowed to run when something else triggers it. Take a look at the Rule Details and see if the box is check to allow it to be triggered by another option.

Automation Rule trigger box.png

All comments

John Funk

Hi Glenn,

Automation Rule trigger box.png

Glenn Ruysschaert_49mwmw

Hello @John Funk ,

The checbox is not checked.

Screenshot 2024-07-04 at 09.16.45.png

Kind regards

John Funk

Figured as much. You should check it. And them Update. And then test again.

Glenn Ruysschaert_49mwmw

@John Funk

Hello,

I tried this automation with a different board (other rule actions unchecked), and there the sprint trigger works.

So it seems it is only on this specific board where the trigger does not seem to work.

Bill Sheboy

Hi @Glenn Ruysschaert

Are your rules triggered for Sprint Started and Sprint Completed using global-scope? If so, there are known defects / limitations for those:

https://jira.atlassian.com/browse/AUTO-1047
https://jira.atlassian.com/browse/JRACLOUD-80707
etc.

A workaround I found for these was to use a global, incoming webhook, triggered rule to perform what is needed, and then set up a site, outbound webhook for the needed sprint events to trigger that rule. I covered the details in that second suggestion.

Kind regards,
Bill

Glenn Ruysschaert_49mwmw

Hello @Bill Sheboy ,

The automation is not global scope, but for a single project:

Screenshot 2024-07-25 at 10.00.35.png

Screenshot 2024-07-03 at 15.02.57.png

Bill Sheboy

Thanks for that information, Glenn.

If these are project-scope rules, and the the sprint completion is done manually (i.e., not by another rule), yet it is still not triggering, I recommend working with your Jira Site Admin to submit a support ticket to Atlassian to identify the cause: https://support.atlassian.com/contact/#/

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