How to Transfer Comment Visibility to a New Role in Jira

Question

Hello :)

I am currently managing a Jira instance where we plan to consolidate multiple existing roles into a single new role. On various tickets, there are private comments that are only visible to the roles that will be replaced. I would like to know if it is possible to retrieve these comments and make them accessible to the new role.

Specifically, I am looking for a way to:

* Identify comments that are currently restricted to the existing roles.
* Update the visibility of these comments so that they can be accessed by the new role.

Could you please provide guidance or a recommended approach for achieving this? If possible, please include any relevant API endpoints or scripts that could facilitate this process.

Thank you for your assistance.

Andreas Krupp _catworkx_ · Answer

Hi @Mohssine ,

I understand your issue - unfortunately, I only see here the Jira API to first retrieve all the comments by Issue - and then update the the comment with a new role:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-comments/#api-rest-api-3-issue-issueidorkey-comment-get

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-comments/#api-rest-api-3-issue-issueidorkey-comment-id-put

Obviously, this is very cumbersome and might take a lot of time due to API throttling. I opened an Atlassian Ticket for this issue - let's see what the answer will be.

Also in Atlassian Analytics I was not able to find a table for issue-comments.

Mohssine · Answer

From my understanding, issue security allows applying a level of security to restrict access to the issues. Sorry i don't see the point by checking that. 
For a remind, I am looking for a way to:

* Identify comments that are currently restricted to the existing roles.
* Update the visibility of these comments so that they can be accessed by the new role.

Nikola Perisic · Answer

In that case, have you checked if issue security has been applied to that project by going to project settings > issues > security?