Hi,
Almost 2 months, we havent receive any email notifications from jira
jira@kumtel.atlassian.net
I already check Junk mail or logs but couldnt see any error message.
Last received mail was 16th of May 2024.
Hello, Good day. Please go to project settings >> Notifications >> Audit logs. Check if the user has been added to suppression and un-block the user.
https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433
Hi @Forklift Robotu and welcome to the community,
If no one receives any email from Jira then there is probably a generic email rule applied on your mail server which suppresses/deletes the emails.
Go have a talk with your mail administrator.
Hi Rudy,
Thanks for your reply, it was mainly for DMARC policy that rejects Jira emails. We create a rule for that it solved it for certain domains but not all of them.
Hi Mohanraj,
Thank you, as you said i already checked project settings > notitifcations > email > email audit. There were bounce for almost all users, and create a ticket for them. It solved it.
Thank you.
1. The problem is solved by first unblocking and unbouncesing email from project settings > notitifcations > email > email audit.
2. Then we setup a new DMARC pplicy for Atlassian that accepts mail.
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