Jira Dashboard - Show number of Zendesk tickets linked to a Jira ticket

Question

Hi everyone,

My team links multiple Zendesk tickets to a single Jira ticket, and we aren't able to monitor how many Zendesk tickets are linked to Jira.

I've been tasked with finding a way to identify the total of linked tickets.

I'm thinking of creating a dashboard to show the total number of Zendesk tickets associated with a Jira ticket and map it by status. I do not find enough references online on how to achieve this task.

Can someone support me to accomplish this?

Many thanks.

I already consulted this article but with no luck.

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Reporting-the-amount-of-linked-Zendesk-tickets-in-Jira/qaq-p/2357651

Sijan Shrestha · Answer

were you able to report on how many jira tickets has multiple zendesk attached?

Antonio Carvetta_x30jpu · Answer

@Dave Rosenlund  _Trundl_ apologies for the late answer.

I sorted it out! many thanks

Dave Rosenlund (Trundl) · Answer

Hi, @Antonio Carvetta 👋

Maybe you've seen and tried this (from Zendesk):

Reporting on the number of Zendesk tickets linked to a Jira issue

If so, can you tell us why this is not working for you?

Best,

-dave