Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Reporting the amount of linked Zendesk tickets in Jira

Hello, we are looking for a way to report on the number of linked Zendesk tickets in Jira.

We escalate our bug tickets from Zendesk to Jira through the integration, but we have mismatches in our reporting numbers of the amount of open bug ticket between the two. We currently have a one to many relationship, where we have one Jira issue to many Zendesk tickets. 

For example,  this issue has 2 linked Zendesk tickets to it, so in Zendesk we show that we have 2 bug tickets, but in our Jira reporting it shows there is only one because there is only one issue. image.pngimage.png

Is there a way to build a report in Jira that will count the number of linked Zendesk tickets so that our numbers across platforms will match? Thanks! 

2 answers

1 vote
Syed Majid Hassan -Exalate-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 12, 2023

Hi Alan, 

This is Majid @ Exalate. 

I am not aware of any way to do this as the plugin does not allow writing to any custom fields in a customised manner. What I am thinking is that if it allowed to you increment a custom field in Zendesk every time a new ticket was linked, that would be an easy way of doing that. If you are interested in that level of control in your integration, I urge you to look at Exalate

Hope it helps!



0 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 12, 2023

@Alan Butcher hello. Have you thought about using a 3rd party solution? Some of them can easily allow the level of customization that will fulfill your use case. Check out ZigiOps. Apart from allowing you to tailor it to easily report on the number of linked Zendesk tickets in Jira, it does not require writing code and is safe (does not save any of your data). You might try its free version to see if it fits your needs.

Regards, Diana (ZigiOps team)

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events