We want to create an automation that adds a label of "severity_increased" or "severity_lowered" when our severity field on a JSM ticket is moved up or down (For context, clients may raise service desk issues at a higher severity than is appropriate so we need to de-escalate them and vice versa).
I can see that its possible to add a label with the field being edited in any way, which would be perfect if we just wanted to log that it was changed, but can I define which label is used if it moves from one value to another.
i.e. severity modified from Critical to High, Medium or Low = add label "severity_lowered".
