We couldn’t log you in

Question

I can't log into my bitbucket account. I keep getting this message:

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

Theodora Boudale · Answer

Hi @reasv NA and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing.

I went ahead and reactivated it. Could you please try logging in when you have some time and let me know if the issue is resolved?

Kind regards,
Theodora

Tushar Gohel · Answer

Hello @reasv NA Welcome to the Atlassian Community.

There could be several reasons why you are encountering this error. Often, it's related to prolonged inactivity on your account. As a first step, I recommend trying to access your account using an incognito or private browsing window. This can sometimes resolve the issue.

If this doesn't rectify the problem, I would advise you to contact the Atlassian support team. They have extensive experience with these types of issues and should be able to assist you further.

https://community.atlassian.com/t5/Bitbucket-questions/We-couldn-t-log-you-in-problem/qaq-p/2242551

https://community.atlassian.com/t5/Bitbucket-questions/I-m-getting-the-error-quot-We-couldn-t-log-you-in-quot/qaq-p/1793606

Thanks,

Tushar