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I am getting Jira notification for irrelevant issues

Ernests Lipko_nlbr4w

I am JIRA org admin and getting notifications for irrelevant issues. Despite not being a reporter, nor assignee, nor watcher. I've checked:

my notification settings
project notification scheme (we have only one)
webhooks.

None of these settings explain why I am receiving these notifications. I suspect there might be another configuration or system-level setting that is contributing to this problem. Could you please assist me in identifying any such settings or suggest any other areas I might review to resolve this issue?

Accepted answers

All comments

Dirk Ronsmans

Are these notifications about specific actions?
Perhaps an Automation that is sending something out?
Are the issues shared with an organization and are you part of that organization?

Bill Sheboy

Hi @Ernests Lipko

Yes, and...to Dirk's suggestions:

You may check if the notifications come from an automation rule by finding an example notification message, and then comparing the date / time it was received with the site's global automation audit log and the issue's change history.

This would show if any rules were running around that time. Then examine the rule to see if it has enabled sending notifications, such as for the Edit Issue action.

Kind regards,
Bill

Ernests Lipko_nlbr4w

Hi @Dirk Ronsmans

Many thanks for your suggestions.

Answering to your questions:

I am getting notifications about various actions. I've noticed that they are mostly: comments added/deleted/edited, an update made for various projects. And it seems only for one project (service desk one) I am getting also created action notification
I did not find any automation
Yes I am part of the organizations and we have one organization I believe

Ernests Lipko_nlbr4w

Hi @Bill Sheboy

may thanks for your reply.

In fact I did check automation rules, although we have several of them none seems to be the reason of my problem.

I have also checked the automation audit log. Although I can see some entries, but they are not relevant to my notifications.

I think I checked everything I can think of. Even the webhooks.

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