Is it possible to @ a person during task creation?

Question

Recently, we discovered that while creating a jira task we cannot @ a teammate in the description. We have to wait until the jira task has been created, and then go back in and @ them.

Is this a permission thing or is it simply not possible to do this?

Dave Rosenlund (Trundl) · Answer

And I should have said this, too.  Like @Bill Sheboy I cannot reproduce this issue.

Dave Rosenlund (Trundl) · Answer

Welcome to the community, @Jeanine Mahle   👋

In order to @ mention other users on Jira issues, you must have the Browse users and groups Global Permission. If you do not have this permission, when you type @ a list of users will not appear.

To check or fix this, access and edit your site's Global Permissions:

* Choose > System.

* Click Global Permissions.

* Make sure your user is included in the Users / Groups that have the Browse users and groups permission.

If that's not it, then I wonder if this is a Team-Managed vs. Company-Managed project conflict within your configuration 🤔

Hope this helps,

-dave

Bill Sheboy · Answer

Hi @Jeanine Mahle -- Welcome to the Atlassian Community!

I just tried that from the issue create view, from the toolbar Create button, and it worked for me.

From where in the Jira UI are you creating the issue?

When you try mentioning, what do you observe happening?

Kind regards,
Bill