My consulting company is using Jira Service Management (JSM) and Jira Cloud for both customer support and project/task management. Instead of creating a project for each customer, I am trying to use JSM's organization to keep tasks and time organized and the project count to a minimum. But I'm running into an issue when creating a ticket in Jira Cloud. The organization lookup/validation fails.
I added the organization field to Jira Cloud tickets without issue, but I receive the error "Search failed."
I appreciate your help with this issue and am open to suggestions for a different solution.
