Unknown account G with admin priviledge

Question

Hello,

A technical account G is present by default in newly created spaces of our Confluence (Standard) with admin permissions.

This account is not listed in Atlassian user administration.

Our Jira IT administrators are not aware of any app requiring this account (neither internal services).

We have removed permissions granted to this account on different spaces, without noticing a disruption so far. (The issue remains as this account is added by default)

What is the use of this account? How can we find find out?

(For information, we do not have Google suite or any Google app/plugin/etc.)

Please advise.

Igor Kysel · Answer

This user is apparently created by the app GoEdit, you might have it installed on your Confluence in the past and the user stayed for some reason.

If you're not using this app, it should be safe to remove the user. You can do that in bulk now:

https://community.atlassian.com/t5/Confluence-Cloud-Admins-articles/Manage-Confluence-space-access-in-bulk/ba-p/2674446

Hope that helps,

Igor

Matthieu Pfeiffer_tzfxix · Answer

Hi Shawn,

Thanks for your answer.

As you say, I "should be able to track down why", but I actually do not know how... :)

1. Plugins: we have checked our plugins. We only have two plugins installed, and neither of these plugins require this account.

2. User administration: the user is not listed in the User list in Atlassian administration.

Do you have another lead to track this down?

Any hint is appreciated.

(FYI: I have site/user admin privileges and could not find this account G in the administration (except in Space Permissions pages). One of our IT admins also checked with org admin privilege and did not locate the account neither.

Shawn Doyle - ReleaseTEAM · Answer

I checked two different Atlassian orgs and do not have a User named G.

Your G user was either created locally or via an add-on. If it is being added by default to any new space, you should be able to track down why and change it.