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What is the input format for destination emails for the "Send Email" action in Jira Automation?

Anthony Nguyen_bhl9bu

I used accountIDs to get user details in a json. I then built a new string of "example@address.com;example2@address.com..." as a variable. When trying to send email using this smart value though, it reports:

Could not send email, the 'To' address field is empty

Reading the documentation on "Send Email" does not explain what the input should be. Does anyone know what particular format it has to be?

Accepted answers

Anthony Nguyen_bhl9bu

For posterity's sake: delimiters should be commas instead of semi-colons! I'm so used to the latter that I didn't even think to try the former.

All comments

John Funk

Hi Anthony,

You might want to vote for and follow this request: https://jira.atlassian.com/browse/JSDCLOUD-4309

Also, you should be able to just type in the email address directly: example@address.com - just be sure to click on the option that pops up with that same email address when you finish typing it so that it actually puts that value in the To field.

Anthony Nguyen_bhl9bu

The email addresses vary each time the automation is supposed to run so hardcoding it isn't an option unfortunately. I'm guessing I need to know what clicking on that option is doing behind the scenes to do the same.

Anthony Nguyen_bhl9bu

For posterity's sake: delimiters should be commas instead of semi-colons! I'm so used to the latter that I didn't even think to try the former.

John Funk

Your other option is to use a custom short text field and populate the field either on the screen or using the build you are doing above. This is what it would look like in the To: field: {{customfield_10134}} where 10134 is the ID of your custom field.

If you use multiple values in that field just separate them with a comma.

user1@example.com, user2@example.com, user3@example.com

Anthony Nguyen_bhl9bu

The issue was the semi-colons! The To field can use the string but the delimiters should be commas.

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