Automation that reviews if multiple fields are empty and adds comment indicating specific fields

Question

I want to write a JPD automation that checks if multiple fields are empty; and then adds a comment indicating such.

Example:

* Field 1: Dummy data
* Field 2: "Empty"
* Field 3: "Empty"
* Field 4: Dummy data

In this instance, the comment should indicate that Fields 2 & 3 are empty and need to be populated. I know I can add automations for each field and have separate comments for each one but wanted to see if it was possible to consolidate into a single comment.

unknown · Answer

Hi Aaron, from what you're proposing - it sounds like it would add a new comment for each empty field correct? Is there a way to consolidate?

unknown · Answer

These fields are custom basic single-select dropdown so I don't think the detection part is too difficult.

What I don't know how to do is "You could do this inline as the comment is created, testing each field of interest.  Or, use conditions and created variables to build-up what you want to post in the comment later in the rule."

What is the syntax to do this within the Action of Adding a Comment? Or would creating the variable be a better solution?

Aaron Pavez _ServiceRocket_ · Answer

Hi!

Yeah, I came to the same conclusion. Only the API call will get me the name.

Thanks for the confirmation!

Regards